Cookie policy

Cookie and other tracking technology policy


Please read this cookie policy carefully as it contains important information on how we use cookies on www.catmosevets.co.uk (our “Website”).

This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally. It also explains your rights in relation to your personal information and details of how to contact us and the supervisory authority if you have a complaint.

Who we are

This website is operated by Catmose Animal Health Ltd. (collectively referred to as “Catmose vets”, “we”, “us” or “our”). Our registered business address is Goodwood House, Hackamore Way, Oakham LE15 7FS.

Our Website

This cookie policy relates to your use of our Website and any App.

Throughout our Website we may link to other websites owned and operated by certain trusted third-parties to make additional services available to you. These other third-party websites may also use cookies or similar tracking technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and allows us to improve them.

What are Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website. These help us to recognise you and your device and store some information about your preferences, consents and or past actions. For example, we may monitor how many times you visit the Website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to provide more tailored content and improve our Website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

How are cookies managed?

The cookies stored on your device when you access our website are designed by: Catmose Vets and are necessary to enable you to use and make purchases on our Website; Third parties who assist us with detecting and preventing fraud; Third parties who participate with us in marketing programmes, including social media platforms; Third parties who broadcast web banner adverts and in read adverts on behalf of Catmose Vets. 

What are cookies used for?

We use cookies for: Technical purposes essential to the effective operation of our Website, to show you marketing messages online and on social media platforms where you have consented to marketing cookies, to enable us to detect and prevent fraud, targeting suitable advertising messages to users of our Website, to allow us to collect information about your browsing and shopping patterns.

Consent to use cookies and pixels and changing settings

We will ask for your consent to place cookies or other similar tracking technologies on your device, except where they are essential for us to provide you with a service that you have requested. For example, to enable you to put items in your shopping basket and use our check-out process. You can withdraw any consent to the use of cookies or manage any other cookie preferences by completing the actions listed below on your device. 

We also use another type of tracking technology called pixels. Unlike a cookie which is stored on your device, a pixel is a tiny snippet of code that collects multiple data points over different webpages and sites such as how you browse and what types of ads you click on. This tiny piece of code can be linked to users via a unique identifier. We use pixels as they help us to show you more relevant adverts based on your likes and behaviours. They also help us to measure how successful our marketing programme is, track conversions and build our audience base. 

Our Website includes Facebook and Google Analytics pixels. 

By consenting to marketing cookies, you are agreeing to the use of these pixels.

How can I turn off cookies and what are the consequences?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

How to contact us

If you have any questions about how we use cookies or similar tracking technologies, please contact our Data Protection Officer by email (privacy@catmosevets.co.uk).

Changes to this policy

This policy was published on 01/07/2024. We may change this policy from time to time, when we do, we will inform you via our Website.

Privacy notice

Contact details

Email

privacy@catmosevets.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Information relating to loyalty programmes
  • Website user information (including user journeys and cookie tracking)
  • Call recordings

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Our lawful bases for collecting or using personal information for legal requirements are:

Legal obligation

Consent

Where we get personal information from

People directly

CCTV footage, or other recorded images

How long we keep information

We store your personal information until you inform us that you would like your information to be deleted from our systems

What information we collect, use, and why

privacy@catmosevets.co.uk

Who we share information with

Data processors

Ezyvet UK Limited

This data processor does the following activities for us: They manage our practice management systems

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner“. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Others we share personal information with

Debt collection agencies

Insurance companies

Organisations we’re legally obliged to share personal information with

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

3 August 2024