Receptionist & Administrative Assistant
Catmose Vets, Oakham
Full Time (part time also considered)
Salary: Real living wage

Aplication deadline: 12th of October

We are a progressive, independent veterinary practice committed to providing exceptional care for our patients and outstanding service for their owners. We are seeking a reliable and personable Receptionist & Administrative Assistant to join our team and support the smooth day-to-day running of the practice.

Key Responsibilities:
• Provide a welcoming and professional first point of contact for clients and their pets;
• Manage incoming calls, emails, and appointment bookings;
• Maintain accurate client and patient records using practice software;
• Process payments and assist with invoicing;
• Support the clinical team with coordination of schedules, correspondence, and paperwork;
• Organise and assist with practice meetings, team events, and other internal activities;
• Ensure the reception and waiting areas remain tidy, professional, and inviting.

About You:
• Strong interpersonal and communication skills, with a customer-focused approach;
• Excellent organisational ability and attention to detail.
• Comfortable using IT systems and able to learn new software quickly;
• Able to remain calm, friendly, and efficient in a busy environment;
• Previous experience in administration or a reception role is essential; experience in a veterinary or healthcare setting is an advantage but not required;
• Compassionate and understanding when supporting clients during difficult moments.

What We Offer:
• A supportive, close-knit team environment;
• Opportunities for professional growth and development;
• A competitive salary (real living wage);
• Staff discounts on veterinary services and products;
• Pension scheme;
• The chance to contribute to a practice where independence allows genuine focus on patient care and client service;
• A workplace culture that values teamwork, positivity, and new ideas to enhance both client experience and team wellbeing;

Location: Oakham, Rutland
Hours: Full time (part time considered)
Salary: Real living wage.
If you are organised, approachable, and motivated by delivering excellent service, we would be delighted to hear from you.
Please submit your CV and a covering letter to: recruitment@catmosevets.co.uk

Alternatively you can enter your CV and details in the following form: